Manager Operating Essentials

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The fastest way to develop managers using real-world solutions. 

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4 Weekly Online Sessions

Tuesdays - August 25, September 1, 8, 15

8:30 - 10:30 a.m. (Pacific)

 

$399 per participant - $1,200 Employer 4-pack (send 4 for the price of 3)

 

Recommended Audiences

Supervisors, team leads, foremen, project managers, operations managers, department managers, and employees preparing for promotion

 

Our Approach

We offer real-world, tested methods to get results right away. Learn a new concept and apply it the same day.

 

Our approach follows our LEAD Forward model of learning:

• Learn Reality: Understand the work, people, data, constraints, and current condition.

• Establish Direction: Set priorities, expectations, ownership, measures, and standards.

• Align and Engage: Communicate, coordinate, involve people, and remove obstacles.

• Deliver and Develop: Follow through, review results, improve the system, and build capability.

 

We don't dwell on theory. Instead, we offer models and solutions that work. Learn it, try it, adopt it, and see the results.

 

What to Expect

• Participants will leave with:

  • A defined daily and weekly management rhythm

  • A method for setting and communicating priorities

  • A practical huddle structure

  • A clearer method for delegating work and transferring ownership

  • A system for following up without micromanaging

  • A framework for managing commitments and correcting missed expectations

  • A 30-day plan for improving how they operate as a manager

 

Format

Join us live for 2 hours each week for four weeks to gain new insights and strategies. The online live format offers the convenience of online learning with the benefits & accountability of in-person coaching & collaboration.

 

Content

Each week offers a 2-hour live coaching and teaching session. During the week, tap into available online resources such as supplemental presentations, management tools, reading, and other sources to help you implement what you learn faster and better.

 

Run the Work is Part 1 of our Operational Manager Series. We start with the foundational parts a manager needs to learn quickly, implement immediately, and hit the ground running with practical solutions. Learning outcomes include some of the following:

 

• Distinguish their former technical role from their management role

• Identify the outputs their team exists to produce

• Establish the team’s most important priorities

• Define what “done right” means

• Build a basic daily and weekly management cadence

• Conduct a concise operational huddle

• Separate urgent activity from high-value management work

• Delegate outcomes rather than merely assigning tasks

• Clarify ownership, authority, and checkpoints

• Improve handoffs between people and departments

• Determine the appropriate degree of follow-up

• Avoid both micromanagement and abandonment

• Establish a reliable escalation process

• Convert discussion into clear commitments

• Track ownership without creating excessive bureaucracy

• Distinguish a system, capability, capacity, and commitment problem

• Address missed expectations earlier

• Conduct a concise accountability conversation

• Build a personal 30-day management-improvement plan

• Application & Implementation best practices